NICE Cxone Technical Lead

Stealth IT Consulting; United States; Remote; GBP 120,000 - 166,000; Full time

Job summary

Stealth IT Consulting is seeking a NICE CXone Technical Lead for a major public sector programme. You will technically lead a multidisciplinary engineering team delivering a complex NICE CXone implementation, setting engineering standards, reviewing work and ensuring secure, resilient and supportable solutions.

You will oversee CXone routing, Studio/IVR, digital experiences, REST APIs and integrations; manage environment and release processes; support go-live and handover.

Qualifications

• 8+ years in CCaaS or contact-centre technology.
• Significant recent hands-on NICE CXone implementation.
• Experience leading engineering teams on complex CCaaS programmes.
• CXone ACD/routing, Studio/IVR and Digital Experience.
• REST APIs, enterprise integrations, SSO and RBAC.
• WFM/WEM, quality management, reporting and monitoring.

Responsibilities

• Technically lead CXone engineers across routing, Studio, digital and integrations.
• Set reusable engineering patterns, standards and quality gates.
• Review code, scripts, configuration and technical implementations.
• Oversee environment and release management.
• Troubleshoot complex issues across integrated systems and customer journeys.
• Support go-live, operational readiness and handover.

Skills

CCaaS experience

NICE CXone

Team leadership

CXone routing

Studio/IVR

Digital experience

REST APIs

Enterprise integrations

SSO

RBAC

WFM/WEM

Quality management

Reporting

Monitoring

Job description

NICE CXone Technical Lead

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Technical Lead to technically lead a multidisciplinary engineering team delivering a complex NICE CXone implementation - setting engineering standards, reviewing work and making sure solutions are secure, resilient and supportable.

Key responsibilities:

• Technically lead CXone engineers across routing, Studio, digital and integrations
• Set reusable engineering patterns, standards and quality gates
• Review code, scripts, configuration and technical implementations
• Oversee environment and release management
• Troubleshoot complex issues across integrated systems and customer journeys
• Support go-live, operational readiness and handover

Essential skills and experience:

• 8+ years in CCaaS or contact-centre technology
• Significant recent hands-on NICE CXone implementation
• Experience leading engineering teams on complex CCaaS programmes
• CXone ACD/routing, Studio/IVR and Digital Experience
• REST APIs, enterprise integrations, SSO and RBAC
• WFM/WEM, quality management, reporting and monitoring

Desirable:

• NICE CXone certification
• Large-scale public sector delivery experience