NICE CXone Integration Architect — Remote & SC Eligible

Stealth IT Consulting; USA; Remote; GBP 111.000 - 166.000; Vollzeit

Zusammenfassung

Stealth IT Consulting is seeking an experienced NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform, designing secure, resilient integrations between CXone, CRM, case management and enterprise systems. You will set API standards and patterns for teams to follow.

Responsibilities include end-to-end integration design, API contracts, and real-time data flows.

Qualifikationen

• 8+ years in enterprise integration, API or solution architecture.
• Strong integration design experience with NICE CXone or complex CCaaS environments.
• Experience with REST APIs, JSON, webhooks and event-driven integration.

Aufgaben

• Design end-to-end integration architecture across CXone and enterprise systems.
• Define API contracts, integration standards and reusable patterns.
• Design Real Time customer-data and agent-desktop integrations.
• Set security, authentication and data-handling controls for integrations.
• Design for monitoring, error handling, resilience and failure recovery.
• Produce architecture documentation and guide delivery teams.

Kenntnisse

NICE CXone integration

API design

OAuth 2.0

Security controls

CCaaS architectures

Tools

API gateways

Middleware

REST APIs

Jobbeschreibung

Stealth IT Consulting is seeking an experienced NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform, designing secure, resilient integrations between CXone, CRM, case management and enterprise systems. You will set API standards and patterns for teams to follow.

Responsibilities include end-to-end integration design, API contracts, and real-time data flows.