Remote New Home Warranty Program Lead

Frontdoor, Inc.; Idaho; On-site; USD 78,000 - 107,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Wellness programs

Job summary

A leading home warranty provider is seeking a Warranty Program Manager to oversee and manage warranty programs for new homes. The role involves developing warranty policies, improving customer satisfaction, and aligning programs with regulatory requirements. Candidates should have 5+ years of experience in warranty program management and a Bachelor’s degree in Business Administration or related field. This position is fully remote but candidates must reside in the United States.

Qualifications

• 5+ years of warranty program management experience, preferably in homebuilding or construction.
• Ability to work independently and manage multiple priorities.
• Experience with regulatory compliance related to product warranties.

Responsibilities

• Overseeing warranty programs and policies for New Home products.
• Collaborating cross-functionally to enhance customer satisfaction.
• Monitoring warranty claim trends and analyzing data for improvements.

Skills

Analytical skills

Communication skills

Leadership

Problem-solving

Negotiation skills

Data analysis

Education

Bachelor’s degree in Business Administration or related field

Master’s degree (preferred)

Job description

A leading home warranty provider is seeking a Warranty Program Manager to oversee and manage warranty programs for new homes. The role involves developing warranty policies, improving customer satisfaction, and aligning programs with regulatory requirements. Candidates should have 5+ years of experience in warranty program management and a Bachelor’s degree in Business Administration or related field. This position is fully remote but candidates must reside in the United States.