Warranty Service Leader — Home Repairs & Satisfaction

David Weekley Homes; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance - Medical, Dental and Vision

401k and discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount for Team Member and Family

College Scholarship Program

Community Outreach

Job summary

A leading home building company is seeking a Warranty Service Manager to join their Portland team. This role involves resolving warranty calls, coordinating repairs, and ensuring customer satisfaction. The ideal candidate should have good interpersonal skills and experience in customer service, and be comfortable working in a fast-paced, independent role. A strong ability to communicate and manage time effectively is essential, along with a positive attitude. The position offers a comprehensive benefits package including health insurance and a 401k plan.

Qualifications

• Must be able to work independently and in fast-paced environments.
• Previous experience in home building or home repair is helpful.
• Must demonstrate exceptional communication skills.

Responsibilities

• Coordinate and schedule repairs with contractors and customers.
• Inspect and ensure completion of all repairs.
• Hold subcontractors accountable for results.
• Instruct customers on home maintenance.
• Perform minor repairs as needed.
• Handle multiple tasks within designated timeframes.
• Maintain high levels of customer satisfaction.

Skills

Good social/interpersonal skills

Time management

Organizational skills

Customer service experience

Ability to handle confrontations

Listening skills

Communication skills

Job description

A leading home building company is seeking a Warranty Service Manager to join their Portland team. This role involves resolving warranty calls, coordinating repairs, and ensuring customer satisfaction. The ideal candidate should have good interpersonal skills and experience in customer service, and be comfortable working in a fast-paced, independent role. A strong ability to communicate and manage time effectively is essential, along with a positive attitude. The position offers a comprehensive benefits package including health insurance and a 401k plan.