Home Warranty & Service Lead

DRB Homes; Franklin (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

DRB Homes in Franklin, TN seeks a Warranty Manager to research and respond to customer service inquiries from new home buyers, coordinating warranty work orders and follow-ups.

You will liaise between homeowners and subcontractors, review invoices, ensure policies are followed, and report potential defects to Production leadership. Requires 3+ years in residential construction warranty.

Qualifications

• Excellent phone etiquette and clear verbal communication.
• Punctual, professional, and able to work independently.
• Strong customer-service orientation and friendly demeanor.
• Proficient in Microsoft Office; able to navigate multiple tasks.
• Reads and understands construction blueprints and development plans.

Responsibilities

• Respond to homeowner warranty work orders and inquiries.
• Coordinate service with subcontractors and schedule follow-ups.
• Assess whether service requests align with company policies.
• Identify potential construction defects and report to Director of Production.
• Approve service invoices and monitor repair budgets.

Skills

Phone etiquette

Verbal communication

Punctual

Professional appearance

Independent work

Customer service

Microsoft Office

Blueprint comprehension

Driver's license

Residential warranty experience

Education

Residential homebuilding construction courses

Tools

MS Office

Job description

DRB Homes in Franklin, TN seeks a Warranty Manager to research and respond to customer service inquiries from new home buyers, coordinating warranty work orders and follow-ups.

You will liaise between homeowners and subcontractors, review invoices, ensure policies are followed, and report potential defects to Production leadership. Requires 3+ years in residential construction warranty.