Warranty Field Lead — New Home Care & Solutions

The Fischer Group

Louisville (KY)

On-site

USD 90,000 - 120,000

Full time

6 hours ago

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Benefits offered by this job

Competitive compensation

Tuition reimbursement

Professional development training

401(k) with company matching

Employee life insurance

Paid time off

Inclusive leave

Job summary

Fischer Homes in Louisville, KY is seeking a Warranty Customer Care Manager to place customer satisfaction at the center of our residential warranty process. If you are a passionate problem solver who seeks strategic intervention, you will succeed as we put the finishing touches on homes after the 1 year warranty.

You will thrive with exceptional organization, strong communication, and teamwork to manage service requests, implement cost-effective solutions, schedule issue tracking, and document

Qualifications

Exceptional organization skills using databases and scheduling platforms.
Customer service motivated and eager to deliver the best experience.
Communication skills that quickly adapt to different individuals.

Responsibilities

Manage residential construction warranty service requests.
Develop and implement the appropriate and cost effective solutions to warranty service issues.
Schedule and perform customer issue tracking for closed communities and one year after warranty.
Provide appropriate and complete documentation on all service-related paperwork.
Process issues while considering the scope of work, supplier performance and Trade Partner performance.

Job description

You will thrive with exceptional organization, strong communication, and teamwork to manage service requests, implement cost-effective solutions, schedule issue tracking, and document

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