Senior Warranty & Home Services Coordinator

Grand Homes; Addison (TX); Hybrid; USD 55,000 - 71,000; Full time

Job summary

Grand Homes is seeking a Senior Warranty Representative to manage homeowner warranty service requests from intake to completion. You will coordinate with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and quality repairs.

In this role you will perform buyer orientations, schedule visits, review requests against closing dates, and maintain accurate service records. Strong communication and organizational skills are essential to deliver high homeowner

Qualifications

• Strong customer service and communication skills.
• Excellent organization, scheduling, and follow-through.
• Ability to manage multiple service requests and deadlines.
• Ability to coordinate with homeowners, vendors, subcontractors, and field personnel.
• Residential construction, warranty, or home services experience preferred.

Responsibilities

• Conduct Buyer Orientations and scheduled homeowner Courtesy Visits.
• Receive, document, and manage homeowner service requests.
• Review requests against closing dates and the warranty manual to determine coverage.
• Coordinate repair work with homeowners, field personnel, vendors, subcontractors, and trades.
• Conduct follow-up inspections to ensure repairs meet Grand Homes' quality standards.
• Complete service requests within seven (7) calendar days.
• Maintain accurate service records and update Corrigo daily.
• Communicate non-warrantable items and required documentation to the appropriate parties.

Skills

Customer service

Communication

Organization

Scheduling

Multitasking

Coordination

Residential construction experience

Job description

Grand Homes is seeking a Senior Warranty Representative to manage homeowner warranty service requests from intake to completion. You will coordinate with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and quality repairs.

In this role you will perform buyer orientations, schedule visits, review requests against closing dates, and maintain accurate service records. Strong communication and organizational skills are essential to deliver high homeowner