Remote MSP Technician (Level 1) — SMB IT Support Pro
TeamLogic IT, Bridgeville, PA
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Benefits offered by this job
Job summary
TeamLogic IT in Pittsburgh area seeks a diligent MSP Level 1 Technician to deliver remote and on-site IT support for small and mid-size businesses. You will troubleshoot hardware and software, assist with deployments, perform routine maintenance, and document issues with clear client communications.
The role emphasizes strong customer service, teamwork, and adherence to SLAs, with opportunities for certification reimbursement and career growth.
Qualifications
- Bachelor's degree in Information Technology or related field.
- Experience in MSP or IT support for SMBs preferred.
- Proficiency with Windows and macOS, basic networking, and common business apps (Microsoft 365, G Suite).
- Certifications such as CompTIA A+, Network+, or MCP are advantageous.
Responsibilities
- Provide remote and on-site technical support to SMB clients.
- Perform routine system maintenance, updates, backups, and monitoring.
- Act as first point of contact for incidents, logging, tracking, and SLA adherence.
- Communicate clearly with clients and document issues and resolutions.
Skills
Education
Tools
Job description
TeamLogic IT in Pittsburgh area seeks a diligent MSP Level 1 Technician to deliver remote and on-site IT support for small and mid-size businesses. You will troubleshoot hardware and software, assist with deployments, perform routine maintenance, and document issues with clear client communications.
The role emphasizes strong customer service, teamwork, and adherence to SLAs, with opportunities for certification reimbursement and career growth.
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