MSP Level 1 Technician — Remote IT Support & Growth

TeamLogic IT, Ashburn, VA; Winchester (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

401(k)

Job summary

TeamLogic IT is seeking a diligent MSP Level 1 Technician to provide technical support and services to SMBs. You will handle hardware and software installation, maintenance, and support with a customer-first mindset. Strong communication and problem-solving skills are essential to deliver top-tier CX.

The role involves remote support with occasional on-site visits, contributing to security, documentation, and continuous improvement within a collaborative team.

Qualifications

• Education: A degree or diploma in Information Technology, Computer Science, or a related field.
• Experience: Prior MSP or IT support experience, preferably servicing SMB clients.
• Technical Skills: Proficiency in Windows and macOS, network configurations, and common business apps like Microsoft 365 and G Suite.
• Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
• Communication: Excellent verbal and written skills to explain tech to non-technical users.
• Customer Service: Customer-focused approach and strong client relationships.
• Team Player: Able to work independently and in a team.

Responsibilities

• Technical Support: Provide remote and on-site support to SMB clients, diagnosing issues promptly.
• System Maintenance: Perform updates, backups, and monitoring for optimal performance and security.
• Incident Management: First point of contact for incidents and requests, with SLA adherence.
• Client Communication: Maintain clear updates on incident status and customer satisfaction.
• Documentation: Document client systems, configurations, and procedures in ticketing systems.
• Security Management: Implement and monitor antivirus, firewalls, and security audits.
• Hardware and Software Installation: Install and configure hardware/software for clients.
• Continuous Improvement: Identify process improvements and share best practices.

Job description

TeamLogic IT is seeking a diligent MSP Level 1 Technician to provide technical support and services to SMBs. You will handle hardware and software installation, maintenance, and support with a customer-first mindset. Strong communication and problem-solving skills are essential to deliver top-tier CX.

The role involves remote support with occasional on-site visits, contributing to security, documentation, and continuous improvement within a collaborative team.