Remote MSP Systems Engineer (Entry Level)

Net at Work, LLC; United States; Remote; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Net at Work, a leading technology advisor, seeks an Associate Systems Engineer to support client environments and assist with implementations. You will configure equipment, document solutions, and provide first-level technical support while tracking tickets to improve resolution times and revenue.

The role emphasizes remote fixes, MSP service desk duties, and ongoing learning of new technologies. A strong focus on communication and problem solving drives client success and project delivery.

Qualifications

• Must have MSP/service desk experience supporting small to mid-size clients.
• Excellent written and verbal communication skills.
• Ability to multitask and adapt to new platforms.

Responsibilities

• Provide remote fixes at desktop level and configure systems.
• First line service desk troubleshooting for Mac OS and Windows.
• Document solutions and maintain SOPs and client documentation.

Skills

Mac OS

Windows OS

Office 365

Intune

MDM

Google Workspace

Communication skills

On-call capability

Time management

Education

College degree

Certifications (MS, Cisco, VMWare, MDM, SonicWALL, Fortinet)

Tools

ConnectWise Automate

Job description

Net at Work, a leading technology advisor, seeks an Associate Systems Engineer to support client environments and assist with implementations. You will configure equipment, document solutions, and provide first-level technical support while tracking tickets to improve resolution times and revenue.

The role emphasizes remote fixes, MSP service desk duties, and ongoing learning of new technologies. A strong focus on communication and problem solving drives client success and project delivery.