Systems Engineer

Red Cup IT, Inc.; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A managed services provider in the United States seeks an experienced MSP Systems Engineer to maintain and improve IT environments across on-premises and cloud infrastructures. You will monitor client servers, troubleshoot network issues, and manage Microsoft 365 applications. Strong experience in systems engineering and customer service is required. Familiarity with virtualization and backup tools is preferred. This role demands effective communication and a solid understanding of IT best practices.

Qualifications

• Several years of experience in systems engineering, ideally in an MSP environment.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
• Experience with virtualization platforms like VMware and Hyper-V.

Responsibilities

• Monitor and administer client servers, workstations, and network devices.
• Respond to and resolve Level 2/3 support tickets.
• Plan and implement infrastructure projects and manage Microsoft 365.

Skills

Systems Engineering

Troubleshooting

Customer Service

Tools

VMware vSphere/ESXi

Microsoft 365

Backup/DR Tools

Job description

We are looking for an MSP Systems Engineer who is responsible for maintaining, supporting, and improving client IT environments across on‑premises and cloud infrastructure, ensuring high availability, security, and performance for multiple customers in a fast‑paced managed services setting.

Key Duties and Responsibilities

• Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi‑Fi).
• Respond to and resolve Level 2/3 support tickets and escalations.
• Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
• Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration.
• Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.
• Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing.
• Ensure systems are patched, secure, and compliant with best practices and client policies.
• Document configurations, procedures, and project work; contribute to internal knowledge base.
• Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed.

Required Skills and Experience

• Several years of experience in systems engineering or administration, ideally in an MSP or multi‑client environment.
• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Experience with virtualization platforms (VMware vSphere/ESXi, Hyper‑V).
• Solid understanding of networking fundamentals: VLANs, VPNs, routing, switches, and firewalls.
• Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask).
• Strong troubleshooting, documentation, and customer service skills, with the ability to manage multiple client environments at once.

Preferred Qualifications

• Scripting/automation experience (PowerShell).
• Exposure to Azure AD, Azure IaaS, and security best practices (MFA, endpoint protection).
• Relevant certifications (e.g., Microsoft, VMware, Cisco, security).