Remote Systems Support Engineer — MSP (Cloud & Networking)

Vertical Talent Solutions; Baltimore (MD); Remote; USD 65,000 - 85,000; Full time

Job summary

Vertical Talent Solutions seeks a Systems Support Engineer for MSP clients. This role sits between traditional help desk support and senior/project engineering and offers hands-on exposure to servers, cloud, networking, security, and infrastructure in a 100% remote environment.

You’ll take ownership of escalations, support day-to-day client environments, assist with projects and implementations, and work closely with senior engineers on more complex initiatives.

Qualifications

• 3–5+ years of professional IT experience.
• MSP experience strongly preferred.
• Experience supporting multiple client environments and managing competing priorities.
• Strong Microsoft 365 administration experience.
• Hands‑on experience with Active Directory, Entra ID, Group Policy, and Windows Server.
• Working knowledge of Azure and cloud environments.
• Solid networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, switches, wireless, and firewalls.
• Experience with VMware and/or Hyper‑V.
• Exposure to Intune, backup/disaster recovery, cybersecurity, and endpoint management solutions.
• Experience assisting with migrations, implementations, upgrades, or other technical projects.
• Strong troubleshooting skills with the ability to independently work through unfamiliar problems.
• Strong client‑facing communication and customer service skills.

Responsibilities

• Provide advanced technical support across multiple client environments.
• Troubleshoot and resolve escalated issues involving Microsoft 365, Azure, Entra ID, Windows Server, networking, applications, and endpoints.
• Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, Intune, and Entra ID.
• Support Active Directory, Group Policy, DNS, DHCP, file services, and Windows Server environments.
• Troubleshoot networking issues involving switches, firewalls, VPNs, VLANs, wireless networks, and connectivity.
• Support virtualized environments, including VMware and Hyper‑V.
• Assist with server, cloud, network, and Microsoft 365 migrations and implementations.
• Participate in infrastructure upgrades, deployments, client onboarding, and other technical projects.
• Support backup, disaster recovery, endpoint management, and cybersecurity solutions.
• Take ownership of technical issues from initial troubleshooting through resolution.
• Identify root causes and recommend long-term solutions rather than temporary fixes.
• Communicate directly with clients regarding issues, recommendations, and next steps.
• Escalate appropriately to senior engineering resources when necessary.
• Assist junior technicians with troubleshooting and technical questions.
• Maintain accurate client documentation, ticket notes, configurations, and time entries.
• Follow established technical, security, documentation, and escalation processes.

Skills

Microsoft 365

Active Directory

Entra ID

Group Policy

Windows Server

Networking

VMware/Hyper-V

Intune

Cybersecurity

Troubleshooting

Client communication

Tools

Azure

Exchange Online

SharePoint

Intune

Job description

Vertical Talent Solutions seeks a Systems Support Engineer for MSP clients. This role sits between traditional help desk support and senior/project engineering and offers hands-on exposure to servers, cloud, networking, security, and infrastructure in a 100% remote environment.

You’ll take ownership of escalations, support day-to-day client environments, assist with projects and implementations, and work closely with senior engineers on more complex initiatives.