Remote MSP IT Support Specialist - Entry Level

Remote Jobs; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Hire Hangar is seeking an Entry-Level IT Support Specialist to join a fast-paced MSP environment. You will be the first point of contact for inbound technical requests, working with experienced engineers to deliver timely resolutions in a ticket-driven, SLA-focused setting.

You will diagnose basic hardware, software, networking, and connectivity issues for end users, support AD/AAD tasks, and document steps in the PSA system.

Qualifications

• Experience in an MSP environment is mandatory.
• Strong desire to grow within an MSP environment.
• Basic working knowledge of Windows 10/11, Microsoft 365, and networking basics.
• Strong written and verbal communication with a customer-first mindset.
• Ability to follow processes and escalate where needed.

Responsibilities

• Receive, triage, and respond to inbound support tickets within defined SLA windows.
• Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues for end users.
• Support remote desktop sessions and basic account management tasks (AD/AAD).
• Document interactions, steps, and resolutions in the PSA/ticketing system.
• Escalate complex or unresolved issues to senior engineers with clear handoffs.
• Assist with user onboarding/offboarding and contribute to the knowledge base.

Skills

MSP environment

Customer-first mindset

Written communication

Verbal communication

Process adherence

Willingness to learn

Education

CompTIA A+ certification in progress

Tools

ConnectWise

Autotask

HaloPSA

Azure AD

Job description

Hire Hangar is seeking an Entry-Level IT Support Specialist to join a fast-paced MSP environment. You will be the first point of contact for inbound technical requests, working with experienced engineers to deliver timely resolutions in a ticket-driven, SLA-focused setting.

You will diagnose basic hardware, software, networking, and connectivity issues for end users, support AD/AAD tasks, and document steps in the PSA system.