Remote MSK Clinical Navigator & Virtual Care Pro

TailorCare; United States; Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Remote-first

Hybrid option in Nashville

PTO & holidays

Parental leave

Medical, dental, vision

Employer HSA contribution

401k with match

Job summary

TailorCare is expanding its virtual musculoskeletal care navigation. The Clinical Navigator, a licensed Doctor of Physical Therapy, delivers high-quality clinical navigation via telephonic and video interactions in a fast-paced, metrics-driven environment.

Ideal candidates balance clinical expertise with operational excellence, enjoy high-volume engagement, and thrive using AI-enabled tools to personalize care and improve outcomes. Travel up to 10% for onsite meetings as needed.

Qualifications

• Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) required.
• Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred).
• Willingness to obtain/maintain additional state licenses as TailorCare expands.

Responsibilities

• Serve as the primary navigator for an assigned member population in a contact center environment.
• Conduct comprehensive clinical intake assessments for MSK conditions and care readiness.
• Deliver clinical navigation via telephonic and video interactions.
• Maintain high volume of member interactions with personalized, evidence-based care.

Skills

Member engagement

Telephonic & video

Motivational interviewing

Care planning

Operations excellence

Data-driven decisions

Virtual care

AI & tech use

Adaptability

Cross-functional

Accountability

Education

DPT or MPT

Job description

TailorCare is expanding its virtual musculoskeletal care navigation. The Clinical Navigator, a licensed Doctor of Physical Therapy, delivers high-quality clinical navigation via telephonic and video interactions in a fast-paced, metrics-driven environment.

Ideal candidates balance clinical expertise with operational excellence, enjoy high-volume engagement, and thrive using AI-enabled tools to personalize care and improve outcomes. Travel up to 10% for onsite meetings as needed.