Remote MS Concierge Supervisor - Healthcare Support

SCAN Health Plan; United States; Remote; USD 58,200 - 84,143; Full time

Benefits offered by this job

Annual employee bonus program

Robust wellness program

Generous paid-time-off

401(k) retirement savings plan with employer match

Tuition reimbursement

Job summary

SCAN Health Plan is seeking a Supervisor for its MS Concierge position, primarily remote. The successful candidate will manage multiple Concierge Teams, ensuring high standards of customer service and operational continuity in a dynamic environment.

Applicants should have over 4 years of customer service experience, including supervisory roles, with strong analytical and communication skills. The role also offers a comprehensive benefits package, including a generous paid-time-off policy and wellness programs.

Qualifications

• 4+ years of customer service experience in a high-volume call center and healthcare setting.
• 1+ years of supervisory experience.
• Experience supervising large teams is preferred.

Responsibilities

• Manage multiple Concierge Teams and their assigned PMG Groups.
• Ensure customer service standards are achieved.
• Analyze data and trends to identify service gaps.

Skills

Customer service experience

Supervisory experience

Analytical skills

Communication skills

Bilingual

Education

Diploma or equivalent experience

Job description

SCAN Health Plan is seeking a Supervisor for its MS Concierge position, primarily remote. The successful candidate will manage multiple Concierge Teams, ensuring high standards of customer service and operational continuity in a dynamic environment.

Applicants should have over 4 years of customer service experience, including supervisory roles, with strong analytical and communication skills. The role also offers a comprehensive benefits package, including a generous paid-time-off policy and wellness programs.