Remote Health Insurance Customer Service Supervisor

Health Care Service Corporation; United States; Remote; USD 42,200 - 79,300; Full time

Job summary

Health Care Service Corporation is seeking a supervisor to manage a remote team of inbound and outbound customer service representatives, ensuring exceptional service and achievement of client service objectives.

The role requires leadership in a fast-paced environment, strong communication, and proficiency with Microsoft Office. Preferred Associates Degree and bilingual English/Spanish are a plus, with equal opportunity employment.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year supervisory or lead experience in a call center.
• Minimum 3–5 years customer service experience in a call center.
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience.

Responsibilities

• Oversee day-to-day operations of a remote customer service team to ensure exceptional service.
• Align team performance with client service objectives and staff development goals.
• Coordinate advocacy cases involving clients, providers, insurers, and community resources.

Skills

Team supervision

Customer service excellence

Written and verbal communication

Organizational skills

Microsoft Office Suite

Education

Associates Degree

Tools

Microsoft Office Suite

Job description

Health Care Service Corporation is seeking a supervisor to manage a remote team of inbound and outbound customer service representatives, ensuring exceptional service and achievement of client service objectives.

The role requires leadership in a fast-paced environment, strong communication, and proficiency with Microsoft Office. Preferred Associates Degree and bilingual English/Spanish are a plus, with equal opportunity employment.