Remote Care Management Supervisor Seniors and Complex Needs

SCAN Group; Long Beach (CA); Remote; USD 80,000 - 130,000; Full time

Benefits offered by this job

Annual bonus program

Wellness program

PTO

11 holidays + 1 floating + 1 birthday

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Group seeks a seasoned care management leader to supervise a multidisciplinary team serving seniors, with a focus on high-quality, compliant care delivery. The role emphasizes regulatory compliance, performance coaching, and effective stakeholder collaboration, while leveraging motivational interviewing to address member concerns.

The position is mostly remote, with occasional travel to SCAN’s Long Beach area HQ for meetings and trainings.

Qualifications

• 2+ years experience in managed care, healthcare environment, or case management
• 2+ years working with seniors and remote work strongly preferred
• Spanish speakers preferred
• Leadership - Basic skills to develop others
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Bilingual ability strongly preferred
• Strong interpersonal skills, including excellent written and verbal communication
• Strong organizational skills
• Strong critical thinking skills
• Ability to collaborate effectively within a multidisciplinary team
• Confidentiality awareness
• Strong knowledge of medical terminology and abbreviations
• Deep understanding of CMS and DHCS regulations, including Special Needs Plan requirements
• Deep understanding of local community resources for seniors

Responsibilities

• Oversee day-to-day operations of a multidisciplinary care management team
• Define daily priorities for telephonic and field staff, ensuring regulatory and clinical standards
• Serve as subject matter expert for benefits/program interpretation and issue resolution
• Ensure policies, workflows, and training reflect current processes and compliance
• Provide staff coaching, leadership development, and performance improvement guidance
• Lead team meetings, document accurately, and manage special projects
• De-escalate member/provider issues using motivational interviewing techniques
• Train staff on software applications and streamline workflows
• Support achievement of SCAN's vision and goals
• Maintain confidentiality and collaborate with internal and external partners

Job description

SCAN Group seeks a seasoned care management leader to supervise a multidisciplinary team serving seniors, with a focus on high-quality, compliant care delivery. The role emphasizes regulatory compliance, performance coaching, and effective stakeholder collaboration, while leveraging motivational interviewing to address member concerns.

The position is mostly remote, with occasional travel to SCAN’s Long Beach area HQ for meetings and trainings.