Customer Service Specialist

Concierge Home Care; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO 3 weeks

Bonuses

401(k)

EAP

Pet insurance

Legal assistance

Referral bonuses

Health insurance

Dental

Vision

HSA

Job summary

Concierge Home Care is hiring for a remote Customer Service Specialist to support the office and clinical teams from home. You will handle phones, greet visitors, manage mail and packages, and oversee office supplies while maintaining HIPAA-compliant work practices.

The role requires at least some college, one year of medical office experience, and experience with prior authorizations through Availity, UnitedHealthcare, and CoverMyMeds.

Qualifications

• Some college (required).
• One year of medical office experience (required), including front-of-office doctor office experience (check-in/check-out) and answering phones.
• Prior authorization experience through Availity, United Healthcare portal, and CoverMyMeds.
• Ability to work in a high-call environment.
• Highly organized and able to multitask.
• Self-motivated with strong attention to detail.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Outlook, Teams).
• Must have strong WIFI home connection.
• HIPAA-compliant workspace.

Responsibilities

• Provide general office support and handle clerical tasks.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Skills

Customer service

Communication

Organization

Multitasking

Self-motivated

Attention to detail

Education

Some college

Tools

MS Office

Job description

Join the Team at Concierge Home Care – Where Compassionate Care Meets Innovation!

At Concierge Home Care we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

Location:

This position is remote (work from home). The schedule is Monday - Friday 8:00 AM to 5:00 PM.

Your Role as a Customer Service Specialist:

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications:

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• Ability to work in a high-call environment
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office (specifically excel, outlook, teams).
• Must have strong WIFI home connection
• HIPPA compliant workspace

Why Choose Concierge Home Care?

• Professional Development:Ongoing training, mentorship opportunities, and support for career development.
• Enjoythree weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website athttps://info.flclearinghouse.com.