Remote Luxury Ski Guest Concierge

Vail Resorts; Michigan; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional/发展

Job summary

Vail Resorts is hiring an Epic Ascent Concierge Agent for the 2026/2027 winter season to deliver elevated guest experiences from booking through departure. You will coordinate private lessons, specialty experiences, and day-of logistics for ski and snowboard school guests, acting as the central resource for guests, instructors, and resort partners.

This role emphasizes proactive problem-solving, proactive communication, and flawless service, with full-time hours and remote-friendly arrangements

Qualifications

• Experience in concierge or hospitality setting preferred.
• Ability to deliver personalized, high‑touch service for premium guests.
• Strong verbal and written communication skills to engage guests and partners.
• Attention to detail and high work standards for flawless delivery.
• Remote role; commutable distance to Vail and Beaver Creek preferred.
• Experience working remotely across multiple platforms is a plus.

Responsibilities

• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
• Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
• Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
• Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.

Skills

Concierge experience

Hospitality background

Strong communication

Remote work

Job description

Vail Resorts is hiring an Epic Ascent Concierge Agent for the 2026/2027 winter season to deliver elevated guest experiences from booking through departure. You will coordinate private lessons, specialty experiences, and day-of logistics for ski and snowboard school guests, acting as the central resource for guests, instructors, and resort partners.

This role emphasizes proactive problem-solving, proactive communication, and flawless service, with full-time hours and remote-friendly arrangements