Remote Mortgage Support Specialist

MCI; Wyoming (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI is seeking a dedicated Customer Service Representative to work from home, focusing on providing exceptional service to mortgage customers. This position involves handling customer inquiries, resolving issues, and contributing to a positive experience.

Ideal candidates will have strong multitasking skills, be fluent in English, and possess a High School Diploma or equivalent. Benefits include paid time off and health coverage after 60 days.

Qualifications

• Must be 18 years of age.
• Ability to thrive in a fast-paced environment.
• Good judgement in making decisions.

Responsibilities

• Handle inbound customer calls professionally.
• Listen and understand customer needs.
• Document call resolution accurately.

Skills

Customer service orientation

Typing speed of 30-45 words per minute

Fluent in English

Excellent organizational skills

Ability to multi-task

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking a dedicated Customer Service Representative to work from home, focusing on providing exceptional service to mortgage customers. This position involves handling customer inquiries, resolving issues, and contributing to a positive experience.

Ideal candidates will have strong multitasking skills, be fluent in English, and possess a High School Diploma or equivalent. Benefits include paid time off and health coverage after 60 days.