Remote Mortgage Support Champion

MCI; North Dakota; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Fun Work Environment

Job summary

MCI is seeking a dedicated Customer Service Representative to provide support for mortgage clients from the comfort of home. You will handle inbound calls, resolve customer inquiries, and maintain detailed records while ensuring a best-in-class customer experience.

This role requires strong communication and problem-solving skills, as well as proficiency in Microsoft Office. We offer comprehensive benefits, including health coverage, paid time off, and opportunities for career growth in a supportive environment.

Qualifications

• Must be 18 years of age.
• Ability to type 30-45 words per minute.
• Fluent in reading and speaking English.
• Familiarity with computer and Windows PC applications.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer issues effectively.
• Create and maintain customer CRM records.
• Document call resolutions accurately.

Skills

Customer service orientation

Excellent communication skills

Ability to multi-task

Problem solving

Good judgment

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Customer Service Representative to provide support for mortgage clients from the comfort of home. You will handle inbound calls, resolve customer inquiries, and maintain detailed records while ensuring a best-in-class customer experience.

This role requires strong communication and problem-solving skills, as well as proficiency in Microsoft Office. We offer comprehensive benefits, including health coverage, paid time off, and opportunities for career growth in a supportive environment.