Remote Mortgage Support Specialist

MCI; Kansas; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI is seeking reliable individuals for a Remote Work-at-Home position supporting customer service for mortgage clients across the United States. Responsibilities include handling customer inquiries professionally and ensuring a top-notch customer experience.

The ideal candidate will have a high school diploma, strong organizational and communication skills, and the ability to handle multiple tasks simultaneously. Enjoy a range of benefits including paid time off and health coverage after 60 days.

Qualifications

• Must be 18 years of age.
• Ability to type swiftly and accurately 30-45 words per minute.
• Basic knowledge of Microsoft Office Suite including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Handle inbound customer calls in a courteous manner.
• Document call resolution in appropriate systems.
• Escalate customer issues to higher staff when necessary.

Skills

Multi-tasking

Customer service orientation

Organizational skills

Communication skills

Problem-solving

Computer literacy

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking reliable individuals for a Remote Work-at-Home position supporting customer service for mortgage clients across the United States. Responsibilities include handling customer inquiries professionally and ensuring a top-notch customer experience.

The ideal candidate will have a high school diploma, strong organizational and communication skills, and the ability to handle multiple tasks simultaneously. Enjoy a range of benefits including paid time off and health coverage after 60 days.