Remote Mortgage Customer Care Specialist – Training & Growth

MCI; Arkansas; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision coverage

Retirement savings programs

Disability and life insurance

Paid training and career-growth opportunities

Job summary

MCI is seeking a Remote Customer Service Representative to support mortgage customers across the U.S. This role involves handling inbound calls, resolving customer issues, and ensuring an exceptional experience.

The ideal candidate will have a high school diploma, strong customer-service orientation, and the ability to work efficiently using multiple systems. Benefits include paid time off and health coverage.

Qualifications

• Minimum 18 years of age.
• Ability to multi-task using multiple screens/systems during calls.
• Excellent written and oral communication skills.

Responsibilities

• Handle inbound customer calls courteously, timely and professionally.
• Listen, understand customer needs, and resolve issues.
• Create and maintain CRM records with accurate call details.

Skills

Customer-service orientation

Fluency in English

Typing speed 30–45 wpm

Basic computer literacy

Knowledge of Microsoft Office

Education

High School diploma or equivalent

Job description

MCI is seeking a Remote Customer Service Representative to support mortgage customers across the U.S. This role involves handling inbound calls, resolving customer issues, and ensuring an exceptional experience.

The ideal candidate will have a high school diploma, strong customer-service orientation, and the ability to work efficiently using multiple systems. Benefits include paid time off and health coverage.