Remote Mortgage Customer Care Specialist

MCI; Alabama; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 60 days

Retirement savings programs

Paid training and career growth opportunities

Job summary

MCI is seeking a Remote Customer Service Representative to support mortgage customers, interacting with hundreds of clients weekly to ensure a best-in-class experience. Responsibilities include handling inbound calls, resolving customer issues, and keeping CRM records.

The ideal candidate must have a high school diploma, excellent communication skills, and a typing speed of 30-45 words per minute. Benefits include health coverage after 60 days and paid time off.

Qualifications

• Must be 18 years of age.
• Ability to multi-task using multiple screens and systems.
• Read and speak English fluently.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound customer calls in a courteous and professional manner.
• Listen to customers, understand their needs, and resolve issues.
• Accurately document call resolution in appropriate systems.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Typing Speed of 30-45 wpm

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

CRM Software

Job description

MCI is seeking a Remote Customer Service Representative to support mortgage customers, interacting with hundreds of clients weekly to ensure a best-in-class experience. Responsibilities include handling inbound calls, resolving customer issues, and keeping CRM records.

The ideal candidate must have a high school diploma, excellent communication skills, and a typing speed of 30-45 words per minute. Benefits include health coverage after 60 days and paid time off.