Remote Mortgage Support Specialist

MCI; Georgia; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 60 days

Paid training while earning a paycheck

Job summary

MCI is hiring for a Remote Work-at-Home customer service position to support mortgage customers. This role involves interacting with hundreds of customers weekly to resolve issues and provide a best-in-class experience. Candidates must have strong communication skills, a high school diploma, and be comfortable using multiple screens.

The position offers paid time off, health benefits, and a team-oriented environment, making it an excellent opportunity for those looking to develop their careers in customer service.

Qualifications

• Must be 18 years of age.
• Ability to multi-task using multiple screens while talking on the phone.
• Familiarity with computer and Windows PC applications.

Responsibilities

• Handle inbound customer calls in a courteous manner.
• Listen to customers' needs and resolve issues.
• Document call resolution accurately.

Skills

Fluent reading and speaking in English

Excellent organizational skills

Strong team orientation

Problem solving ability

Typing speed of 30-45 words per minute

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI is hiring for a Remote Work-at-Home customer service position to support mortgage customers. This role involves interacting with hundreds of customers weekly to resolve issues and provide a best-in-class experience. Candidates must have strong communication skills, a high school diploma, and be comfortable using multiple screens.

The position offers paid time off, health benefits, and a team-oriented environment, making it an excellent opportunity for those looking to develop their careers in customer service.