Remote Mortgage Support Champion

MCI; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Career Growth Opportunities

Incentives & Rewards

Job summary

MCI is seeking a customer service representative for a remote work-at-home role. The position requires handling inbound calls and resolving customer inquiries, ensuring a top-notch experience.

Qualified candidates must have excellent communication skills, a high school diploma, and the ability to multitask efficiently using various systems. In return, MCI offers comprehensive health benefits, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Fluent reading and speaking in English.
• Typing speed of 30‑45 words per minute.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound customer calls in a courteous, timely manner.
• Listen to customers and resolve their issues.
• Ensure first-call resolution through effective call handling.

Skills

Customer service orientation

Excellent communication skills

Ability to multi-task

Problem solving

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking a customer service representative for a remote work-at-home role. The position requires handling inbound calls and resolving customer inquiries, ensuring a top-notch experience.

Qualified candidates must have excellent communication skills, a high school diploma, and the ability to multitask efficiently using various systems. In return, MCI offers comprehensive health benefits, paid time off, and opportunities for career growth.