Remote Mortgage Support Champion

MCI; Montgomery (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI is seeking a customer service representative for a remote work-from-home position. You will interact with mortgage customers, resolving support issues and ensuring a high-quality customer experience.

The ideal candidate must be responsive, have strong problem-solving skills, and be familiar with computer systems. This role offers numerous benefits including health coverage, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Familiarity with computer and Windows PC applications.
• Strong team orientation and positive attitude.
• Highly reliable with punctual attendance.

Responsibilities

• Handle inbound customer calls courteously.
• Listen to customers and resolve issues.
• Create and maintain customer CRM records.
• Comply with requirements surrounding confidential information.

Skills

Customer service orientation

Excellent interpersonal skills

Ability to multi-task

English fluency

Typing speed of 30-45 wpm

Basic knowledge of Microsoft Office Suite

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking a customer service representative for a remote work-from-home position. You will interact with mortgage customers, resolving support issues and ensuring a high-quality customer experience.

The ideal candidate must be responsive, have strong problem-solving skills, and be familiar with computer systems. This role offers numerous benefits including health coverage, paid time off, and opportunities for career growth.