Remote Mortgage Support Specialist

MCI; Town of Florida (NY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Fun, Engaging Work Environment

Job summary

MCI is seeking a dedicated customer service representative to support mortgage customers from a remote position. You will be interacting with hundreds of customers weekly, resolving support issues while ensuring the best customer experience.

The ideal candidate should have a high school diploma, be at least 18 years old, and possess excellent communication skills. This role requires a multi-tasking ability to handle various systems and screens while assisting customers.

Compensation includes paid time off, health benefits, and opportunities for career growth within a diverse and supportive work environment.

Qualifications

• Must be 18 years of age.
• Ability to read and speak English fluently.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound customer calls in a courteous manner.
• Ensure first call resolution through problem solving.
• Create and maintain CRM records with accurate call details.

Skills

Multi-tasking

Customer service orientation

Communication skills

Problem solving

Typing speed (30-45 WPM)

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated customer service representative to support mortgage customers from a remote position. You will be interacting with hundreds of customers weekly, resolving support issues while ensuring the best customer experience.

The ideal candidate should have a high school diploma, be at least 18 years old, and possess excellent communication skills. This role requires a multi-tasking ability to handle various systems and screens while assisting customers.

Compensation includes paid time off, health benefits, and opportunities for career growth within a diverse and supportive work environment.