Remote Mortgage Support Specialist

MCI; Nebraska; Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Casual Dress Code

Health benefits

Job summary

MCI is seeking a remote Customer Service Associate to support mortgage clients nationwide. You will handle inbound calls, resolve issues, and document interactions from home with a focus on first-call resolution and accuracy. Training is provided to build product knowledge and customer-focused habits.

The role emphasizes multi-tasking across multiple systems while maintaining high-quality service, reliability, and adherence to scripts and privacy requirements.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to multi-task across screens while talking on the phone.
• Typing speed between 30 and 45 WPM.
• Fluent reading and speaking of English.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic knowledge of Excel, PowerPoint, Word, Outlook including SharePoint.
• Excellent organizational, written and oral communication skills.
• Customer service oriented with empathy, responsiveness, and conscientiousness.
• Strong teamwork and customer focus with a positive attitude.
• Reliable attendance and punctuality.
• Aptitude for issue identification and problem solving.
• Ability to thrive in fast-paced environments with change.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Listen to customers, understand needs, and resolve issues.
• Escalate issues to appropriate staff for resolution.
• Ensure first-call resolution through problem solving and effective call handling.
• Follow client processes and document call details in CRM.
• Utilize knowledge base to accurately answer questions.
• Create and maintain CRM records with accurate call details.
• Document call resolutions in appropriate systems.
• Follow scripts, policies and attendance/work schedule requirements.

Skills

Multitask on screens

Typing 30–45 WPM

Fluent English

Windows PC basics

Microsoft Office (Excel/PowerPoint/Out

CRM basics

Knowledge base usage

Excellent communication

Team oriented

Attendance reliability

Problem solving

Conflict resolution

Good judgement

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

CRM software

SharePoint

Microsoft Office

Job description

MCI is seeking a remote Customer Service Associate to support mortgage clients nationwide. You will handle inbound calls, resolve issues, and document interactions from home with a focus on first-call resolution and accuracy. Training is provided to build product knowledge and customer-focused habits.

The role emphasizes multi-tasking across multiple systems while maintaining high-quality service, reliability, and adherence to scripts and privacy requirements.