Mortgage Servicing Director & Ops Transformation

Boeing Employees Credit Union; Arizona; Híbrido; USD 174 000 - 212 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual contribution to 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor匹

Resumo da oferta

Boeing Employees Credit Union (BECU) is seeking a Director of Mortgage Servicing in the United States. You will lead a high-performing team, oversee end-to-end mortgage servicing, ensure regulatory compliance, and manage financial performance.

The role emphasizes process improvements, automation, and strong vendor relationships while supporting BECU's growth and member experience. The position requires extensive mortgage servicing leadership experience, a Bachelor's degree, and SAFE Act

Qualificações

• Bachelor's degree in business, business operations or related field or equivalent experience.
• 8 years of mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leader experience.
• SAFE Act Mortgage Loan Originator (MLO) registration compliance.

Responsabilidades

• Build, lead and develop a mortgage servicing team for scalable growth.
• Provide coaching, mentorship, and performance evaluations using company competencies.
• Oversee end-to-end servicing operations with strong governance and regulatory compliance.
• Drive process improvements, automation, and service improvements for member experience.
• Manage P&L and budget performance with a focus on long-term value.
• Translate business needs into technology solutions and oversee testing and issues.

Conhecimentos

Leadership experience

People management

Regulatory compliance

Strategic thinking

Communication skills

Formação académica

Bachelor's degree in business or related field

Descrição da oferta de emprego

Boeing Employees Credit Union (BECU) is seeking a Director of Mortgage Servicing in the United States. You will lead a high-performing team, oversee end-to-end mortgage servicing, ensure regulatory compliance, and manage financial performance.

The role emphasizes process improvements, automation, and strong vendor relationships while supporting BECU's growth and member experience. The position requires extensive mortgage servicing leadership experience, a Bachelor's degree, and SAFE Act