Remote Mortgage Platform Support Specialist

cmgfi; United States; On-site; USD 75,000 - 85,000; Full time

Job summary

cmgfi is looking for an Application Support Specialist to provide front-line support for their lending platforms. The role requires 5+ years of mortgage software support experience and effective communication skills.

This remote position pays between $75,000 and $85,000 annually and involves managing support tickets to ensure timely resolutions. Successful candidates should thrive in a customer-focused environment and be adaptable to various tasks.

Qualifications

• 5+ years of mortgage software support experience.
• Strong customer service orientation.
• Effective communication skills with non-technical users.

Responsibilities

• Provide application support to internal staff and clients.
• Manage assigned tickets and document resolutions.
• Contribute to the team's knowledge base.

Skills

Mortgage software support experience

Customer service orientation

Analytical and troubleshooting skills

Effective communication skills

Tools

Enterprise ITSM/ticketing platform

Job description

cmgfi is looking for an Application Support Specialist to provide front-line support for their lending platforms. The role requires 5+ years of mortgage software support experience and effective communication skills.

This remote position pays between $75,000 and $85,000 annually and involves managing support tickets to ensure timely resolutions. Successful candidates should thrive in a customer-focused environment and be adaptable to various tasks.