Remote Mortgage Customer Support Pro

MCI; Florida; Hybrid; USD 19,000 - 28,000; Full time

Job summary

MCI is seeking a remote customer service agent to handle mortgage-related inquiries across the United States. You will interact with customers, resolve issues, and maintain accurate CRM records. The role emphasizes a courteous, proactive approach and adherence to client scripts and privacy requirements.

The ideal candidate will have a high school diploma, strong typing skills, and proficiency with Windows applications, with a team-oriented mindset and reliable attendance.

Qualifications

• Must be 18 years of age.
• High School Diploma or Equivalent.
• Ability to multi-task using multiple screens while talking to customers.
• Swift and accurate typing (30–45 WPM).
• Read and speak English fluently.
• Familiarity with Windows PC applications and learning new systems.

Responsibilities

• Handle inbound customer calls politely and professionally.
• Listen to customers and resolve issues.
• Escalate issues when needed to supervisors.
• Aim for first call resolution through problem solving.
• Follow client processes for financial inquiries and maintain confidentiality.
• Accurately document call details in CRM and systems.

Skills

Customer service

Multitasking

Typing 30–45 WPM

Fluent English

MS Office familiarity

Strong communication

Team oriented

Punctual attendance

Education

High School Diploma or Equivalent

Tools

CRM software

Knowledge base

Microsoft Office Suite

Job description

MCI is seeking a remote customer service agent to handle mortgage-related inquiries across the United States. You will interact with customers, resolve issues, and maintain accurate CRM records. The role emphasizes a courteous, proactive approach and adherence to client scripts and privacy requirements.

The ideal candidate will have a high school diploma, strong typing skills, and proficiency with Windows applications, with a team-oriented mindset and reliable attendance.