Remote Mortgage Customer Care Specialist

MCI; Louisiana; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Health benefits

PTO & holidays

Casual dress code

Career growth

Job summary

MCI is seeking a remote Customer Service Specialist to support mortgage customers nationwide. You will handle inbound calls, resolve issues, and document interactions in the CRM while working from home. Ideal candidates are customer-focused, fluent in English, with strong multi-tasking skills and reliable attendance.

Training is provided and benefits are offered to full-time employees. This role requires excellent communication, empathy, and the ability to work across multiple systems and

Qualifications

• Must be 18 years of age, minimum.
• High School Diploma or Equivalent required.
• Ability to multi-task using multiple screens and systems while talking on the phone.
• Ability to type 30–45 WPM.
• Ability to read and speak English fluently.
• Familiarity with Windows PC applications and ability to learn new systems.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) plus basic SharePoint.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve issues.
• Escalate issues to appropriate staff for resolution.
• Ensure first call resolution through problem solving and effective call handling.
• Document call details in CRM and other systems.
• Follow client scripts, policies, and procedures; maintain confidentiality.

Skills

Multi-tasking across screens

Typing 30-45 WPM

Fluent English

Customer service oriented

Strong interpersonal skills

Team oriented

Punctual and reliable

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a remote Customer Service Specialist to support mortgage customers nationwide. You will handle inbound calls, resolve issues, and document interactions in the CRM while working from home. Ideal candidates are customer-focused, fluent in English, with strong multi-tasking skills and reliable attendance.

Training is provided and benefits are offered to full-time employees. This role requires excellent communication, empathy, and the ability to work across multiple systems and