Remote Mobility Operations Specialist

RTX; Santa Isabel (PR); Remote; USD 70,000 - 100,000; Full time

Job summary

RTX is seeking a Mobility Operations Specialist to support enterprise mobility across the United States and internationally. The role involves designing, testing and deploying mobility solutions, coordinating with BU Mobile Leads on support and escalations, and maintaining MDM platforms and related systems.

The candidate will manage knowledge base articles, contribute to process improvements, and ensure security and reliability of mobile services.

Qualifications

• Experience with enterprise mobility operations
• Experience with Mobile Device Management (MDM) software
• Experience with vendor management and service delivery

Responsibilities

• Support end users across enterprise (US and international)
• Design and develop enterprise mobility operations solutions
• Coordinate with BU Mobile Leads on end user support and escalations
• Track and close ticket escalations using MDM software
• Create and modify Knowledge Base Articles
• Contribute to technical innovation in mobility services
• Consolidate Mobile Operations processes and documentation
• Provide architecture, administration, maintenance, monitoring, backup, and contingency for MDM environments
• Suggest improvements spanning service delivery and security

Tools

ServiceNow

MDM tools

Azure Active Directory

Job description

RTX is seeking a Mobility Operations Specialist to support enterprise mobility across the United States and internationally. The role involves designing, testing and deploying mobility solutions, coordinating with BU Mobile Leads on support and escalations, and maintaining MDM platforms and related systems.

The candidate will manage knowledge base articles, contribute to process improvements, and ensure security and reliability of mobile services.