Remote Operational Excellence Analyst

Raytheon; Atlanta (GA); Hybrid; USD 77,000 - 163,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Paid time off

Holidays

Job summary

RTX Corporation is seeking an Operations Excellence Analyst to evaluate project needs, drive continuous improvement, and align cross‑functional teams on system enhancements and key initiatives. You will analyze data, mitigate risks, and strengthen processes while partnering with education to train agents.

The role emphasizes stakeholder collaboration, effective communication, and a customer‑service mindset to deliver measurable operational improvements across multiple departments.

Qualifications

• Minimum 5 years relevant experience.
• CORE Apprentice / Lean Six Sigma Green belt certification.
• U.S. Person or eligible to obtain export authorizations.
• Experience in operational excellence or similar role with track record of project management.

Responsibilities

• Evaluate internal and external projects for Customer Service and Education support requirements, including process impacts, service desk training, knowledge updates, and communication needs.
• Facilitate discussions on upcoming go-lives, system enhancements, and company initiatives, ensuring preparedness of all stakeholders.
• Build and maintain relationships with key stakeholders across departments to ensure alignment for system go-lives, enhancements, and company initiatives.
• Identify potential risks and challenges, proactively addressing them to minimize disruptions and ensure project success.
• Evaluate the ongoing effectiveness of current processes, consulting with business partners, managers, SD leads, or other key stakeholders.
• Analyze and interpret data to generate insights, trends, and patterns that drive informed decision-making.
• Collaborate with Education team to address training requirements for Agents, leveraging insights from data analyses.

Skills

Analytical skills

Communication

Collaboration

Stakeholder influence

Remote work experience

Independent work

Education

University degree or equivalent

Tools

ServiceNow

Job description

RTX Corporation is seeking an Operations Excellence Analyst to evaluate project needs, drive continuous improvement, and align cross‑functional teams on system enhancements and key initiatives. You will analyze data, mitigate risks, and strengthen processes while partnering with education to train agents.

The role emphasizes stakeholder collaboration, effective communication, and a customer‑service mindset to deliver measurable operational improvements across multiple departments.