Mobility Operations Specialist (Puerto Rico)

RTX; Santa Isabel (PR); Remote; USD 70,000 - 100,000; Full time

Job summary

RTX is seeking a Mobility Operations Specialist to support enterprise mobility across the United States and internationally. The role involves designing, testing and deploying mobility solutions, coordinating with BU Mobile Leads on support and escalations, and maintaining MDM platforms and related systems.

The candidate will manage knowledge base articles, contribute to process improvements, and ensure security and reliability of mobile services.

Qualifications

• Experience with enterprise mobility operations
• Experience with Mobile Device Management (MDM) software
• Experience with vendor management and service delivery

Responsibilities

• Support end users across enterprise (US and international)
• Design and develop enterprise mobility operations solutions
• Coordinate with BU Mobile Leads on end user support and escalations
• Track and close ticket escalations using MDM software
• Create and modify Knowledge Base Articles
• Contribute to technical innovation in mobility services
• Consolidate Mobile Operations processes and documentation
• Provide architecture, administration, maintenance, monitoring, backup, and contingency for MDM environments
• Suggest improvements spanning service delivery and security

Tools

ServiceNow

MDM tools

Azure Active Directory

Job description

Date Posted:2026-07-28Country:United States of America

Location:US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance: None/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:The Mobility Operations Specialist will be responsible for working within a small team of dedicated operational individuals to build, test, implement and maintain operational process and solutions based on a set standards and requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for Mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device management tools, Mobile security, and how products integrates into RTX and our business units. This Individual will be responsible for understanding the overall product, how to manage, support and initiate changes including the ability support Mobile hardware, Applications, and MDM tools.

What You Will Do

• Responsible for supporting all end users across the enterprise, United States and Internationally
• Assist in the design and development of enterprise mobility operations solutions
• Partner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise
• Assist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software
• Responsible for the creation and modification of Knowledge Based Articles
• Continue to execute on new engineering and service technologies innovation
• Assist in the consolidation of Mobile Operations Processes
• Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologiesand environments
• Architectsimprovement opportunities spanning service delivery, user experience, security, etc.
• Implement and execute system upgrades of theon premise and cloudservers
• Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Experience working with international teams and end users
• Experience preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability.
• Experience with Vendor Management
• Experience with Mobile Device Management Software
• Experience with ServiceNow or a related software
• Experience with wireless service providers
• Experience with help desk ticketing software
• Experience with Customer Support
• Experience with Project Management

Qualifications We Prefer

• Experiencewith mobile envirenments
• Active Directory Federated Services (ADFS)
• Microsoft Azure Active Directory
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Must work well under pressure and have the flexibility to manage multiple demands.
• Self-starter and independent thinker who is capable of finding and developing solutions.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work