Retail Wireless Expert – Tech Sales & Service

T-Mobile US Inc.; Torrance (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Building Benefits

Back-up Care

Tuition Assistance

College Coaching

Short-Term Disability

Long-Term Disability

AD&D Coverage

Life Insurance

Disability Insurance

Long-Term Care Insurance

Mobile Service Discounts

Home Internet Discounts

Pet Insurance

Commuter Programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a dynamic retail environment. You will learn product features, demonstrate plans, and guide customers through the shopping journey.

The role emphasizes customer interaction, problem solving, and proficiency with digital tools. Travel not required; training and growth opportunities are available.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales in a retail setting preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Fulfill other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months of customer service or sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a dynamic retail environment. You will learn product features, demonstrate plans, and guide customers through the shopping journey.

The role emphasizes customer interaction, problem solving, and proficiency with digital tools. Travel not required; training and growth opportunities are available.