Remote Mid-Market Customer Success Manager

Samsara; Athens (GA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly remote model

Professional development stipend

Comprehensive health and parentalleave

Job summary

Samsara’s Mid-Market Customer Success team is seeking a driven professional to manage a portfolio of 100-200 named accounts. You will leverage AI tooling to prioritize engagements, collaborate with Sales, Support, and Product, and drive measurable outcomes.

You’ll lead workshops, develop joint success plans, and translate technical capabilities into business value for a diverse set of customers while upholding Samsara’s focus on long-term growth and teamwork.

Qualifications

• 2–4+ years of experience in a customer success, account management, sales, or strategic consulting role.
• Experience supporting or working with technical products.
• Proven track record of building trust and communicating with executives, Sales, Product, Support, and Engineering leadership.
• Diplomacy, tact, and poise under pressure when addressing customer issues.
• Has experience serving large-Mid-Market business solutions at Fortune 500 companies.

Responsibilities

• Manage a portfolio of ~100-200 named accounts, using AI tooling to Mid-Market engagement and drive outcomes.
• Compose joint success plans with customers outlining objectives, metrics, and timelines.
• Conduct workshops with customers to understand operations and optimize workflows.
• Explain Samsara platform capabilities, including integration-related features, to diverse business types.
• Help build the next chapter of Mid-Market CS at Samsara by shaping playbooks and AI-powered motions.
• Champion Samsara’s cultural principles as we scale globally.

Skills

Customer success

Account management

Sales experience

Strategic consulting

Education

Bachelor's degree

Tools

AI tooling

Job description

Samsara’s Mid-Market Customer Success team is seeking a driven professional to manage a portfolio of 100-200 named accounts. You will leverage AI tooling to prioritize engagements, collaborate with Sales, Support, and Product, and drive measurable outcomes.

You’ll lead workshops, develop joint success plans, and translate technical capabilities into business value for a diverse set of customers while upholding Samsara’s focus on long-term growth and teamwork.