AI-Powered Mid-Market Customer Success Lead

Samsara; Georgia; Teletrabalho; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Remote work

Professional development stipend

Health insurance & parental leave

Resumo da oferta

Samsara, a leading Connected Operations Cloud company, is hiring for a Mid‑Market Customer Success Manager. You will manage a portfolio of ~100–200 named accounts, leveraging AI tooling to prioritize engagement and drive outcomes.

You’ll work across Sales, Support, Sales Engineering, and Product to optimize workflows and deliver measurable business value. You’ll help write the next chapter of our Mid‑Market CS team, build playbooks, and champion Samsara’s growth mindset and customer-first

Qualificações

• 2–4+ years in customer success, account management, sales or strategic consulting.
• Experience supporting or working with technical products.
• Proven ability to build trust and communicate with executives, Sales, Product, Support and Engineering.
• Bachelor’s degree from a four-year institution.

Responsabilidades

• Manage a portfolio of ~100–200 named accounts and drive value.
• Lead workshops with customers to understand operations and workflows.
• Compose joint success plans with objectives, metrics and timelines.
• Explain technical capabilities of the Samsara platform to diverse businesses.
• Collaborate cross-functionally to shape playbooks, workflows, and AI motions.
• Support a growing Mid-Market CS team and embody Samsara culture.

Conhecimentos

Customer success

Account management

Sales

Strategic consulting

Formação académica

Bachelor's degree

Ferramentas

AI tooling

Descrição da oferta de emprego

Samsara, a leading Connected Operations Cloud company, is hiring for a Mid‑Market Customer Success Manager. You will manage a portfolio of ~100–200 named accounts, leveraging AI tooling to prioritize engagement and drive outcomes.

You’ll work across Sales, Support, Sales Engineering, and Product to optimize workflows and deliver measurable business value. You’ll help write the next chapter of our Mid‑Market CS team, build playbooks, and champion Samsara’s growth mindset and customer-first