Remote Mid‑Market CS Manager: AI‑Driven Success

Samsara Inc.; Atlanta (GA); Remote; USD 66,000 - 88,000; Full time

Benefits offered by this job

Flexible working

Remote-friendly

Professional development stipend

Health benefits and parental leave

Job summary

Samsara is seeking a Mid‑Market Customer Success Manager to drive value for a portfolio of 100‑200 named accounts. You will leverage AI tooling to target engagement, handle integrations, and articulate the value of our IoT platform to diverse customers.

You will work cross‑functionally with Sales, Support, Sales Engineering, and Product to shape playbooks and AI‑driven motions, delivering measurable outcomes and accelerating renewals and expansion.

Qualifications

• 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions‑oriented with strong problem‑solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support, and Engineering leadership, and day‑to‑day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast‑paced, change‑heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4‑year institution.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage a portfolio of ~100-200 named accounts, using AI tooling to Mid-Market your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.
• Demonstrate a willingness to understand and explain technical issues to a non‑technical audience and to engage the right cross‑functional partners to drive resolution.
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their Samsara products.
• Deeply understand the Samsara platform’s capabilities — including its more technical and integration‑related features — and explain them to businesses of all types: field services, utilities, long‑haul transportation, school buses, and many more.
• Help build the next chapter of Mid‑Market CS at Samsara by contributing to the playbooks, workflows, and AI‑powered motions that define how the team Mid‑Markets.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Customer success

Account management

SaaS

Problem solving

Relationship building

Communication

Education

Bachelor's degree

Tools

APIs and integrations

AI tooling

Job description

Samsara is seeking a Mid‑Market Customer Success Manager to drive value for a portfolio of 100‑200 named accounts. You will leverage AI tooling to target engagement, handle integrations, and articulate the value of our IoT platform to diverse customers.

You will work cross‑functionally with Sales, Support, Sales Engineering, and Product to shape playbooks and AI‑driven motions, delivering measurable outcomes and accelerating renewals and expansion.