Remote Strategic Enterprise Customer Success Manager

Samsara

Northern (KY)

Hybrid

USD 98,000 - 148,000

Full time

7 days ago

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Benefits offered by this job

Flexible working

Remote-friendly environment

Professional development stipend

Job summary

Samsara is seeking an Enterprise Core Customer Success Manager to partner with mid-to-large enterprise accounts, driving multi-year success plans and measurable outcomes using our IoT platform. You will collaborate across Sales, Support, Product, and leadership to translate operational data into business value while guiding executive stakeholders.

The role is remote in the US (excluding SF Bay Area, NYC, and DC metro).

Qualifications

4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
Solid priority management and high emotional intelligence to lead through enterprise accounts.
Adept at solving complex problems and communicating with executive stakeholders.
Experience supporting or working with technical products.
Bachelor’s degree from a 4-year institution.
Role requires up to 25% travel.

Responsibilities

Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Conduct workshops to understand your customer's business and co-create a joint success plan.
Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers.
Explain Samsara platform capabilities to diverse businesses across industries.
Champion Samsara’s culture as we scale globally and across new offices.