Remote Merchant Operations & Integrations Specialist

Thanx; Bristol (RI); Remote; USD 30,000 - 34,000; Full time

Job summary

Thanx is seeking a Merchant Operations professional who thrives on diagnosing why things break and delivering data-backed fixes across loyalty programs, mobile apps, online ordering, and the POS integrations behind them. You will partner with Implementation, Customer Success, and Engineering to own core configuration tasks from day one.

You should be comfortable with SQL, AI-assisted workflows, and writing clear updates for merchants and teammates.

Qualifications

• Experience in a technical support, operations, implementation, or similar role where you diagnosed problems across multiple systems.
• A track record of finding root causes, not just closing tickets.
• Comfort with data. SQL is a big plus, and we’ll teach what you need if you have the aptitude.
• Experience using AI tools such as Claude or ChatGPT to speed up analysis, troubleshooting, or workflows.
• Clear written communication with both technical and non-technical audiences.
• A habit of automating repetitive work when you see it.
• Comfort in a lean, fast-moving environment where priorities shift.
• Experience with restaurant technology, POS systems, payments, or APIs is a plus.

Responsibilities

• Configure merchant setups. Set up and update loyalty, rewards, app, and online ordering for new and existing merchants.
• Connect partner integrations. Link merchants to their POS, ordering, and delivery partners, handle credentials, and work with partner teams when something needs their side.
• Investigate and resolve issues. Take escalations from Support and Customer Success, work out what is actually happening, and either fix it or give Engineering a clear bug report with the evidence.
• Monitor location health. Catch locations that go quiet, integrations that break, and cards that stop transacting before merchants report them.
• Manage card network enrollment. Enroll locations with Visa, Mastercard, and Amex, and troubleshoot when transactions don’t flow the way they should.
• Build and improve automations. Turn repetitive manual work into monitors, lookups, and workflows the whole team can use.
• Communicate clearly. Write updates for merchants and teammates that people can act on without a follow‑up question.

Skills

Technical problem solving

Root cause analysis

Data-driven mindset

Clear communication

Automation mindset

Adaptability in fast-moving env

Tools

SQL

AI tools (Claude, ChatGPT)

Job description

Thanx is seeking a Merchant Operations professional who thrives on diagnosing why things break and delivering data-backed fixes across loyalty programs, mobile apps, online ordering, and the POS integrations behind them. You will partner with Implementation, Customer Success, and Engineering to own core configuration tasks from day one.

You should be comfortable with SQL, AI-assisted workflows, and writing clear updates for merchants and teammates.