Remote Customer Support Rep - 3-Month Contract (Potential Perm)

TEKsystems; Des Moines (IA); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Life Insurance

Disability insurance

Transportation benefits

PTO

Job summary

TEKsystems is seeking a Remote Customer Service Rep to handle member and provider calls with professionalism and courtesy. The role is a 3-month contract with potential conversion to permanent, and the pay rate is $16.50 per hour.

Training runs 9:00am–5:30pm EST for two weeks, with hours Mon–Fri, 8am–8pm EST, requiring flexible shifts. Work is fully remote from anywhere in the US, with a start date of December 7th.

Qualifications

• Minimum of 1 year of customer service experience.
• Call center experience preferred.
• Strong customer service and communication skills.
• Ability to articulate ideas clearly for diverse audiences.
• Proficiency with Windows and MS Office.
• Empathy and understanding of customer needs.
• Strong troubleshooting and problem solving.
• Ability to multi-task, prioritize and meet deadlines.

Responsibilities

• Handle inbound/outbound calls from members and providers, input data, and provide a high level of customer service.
• A majority of the calls are to/from members that are eligible for a Silver Sneakers program through specific Medicare plans.

Skills

Customer service

Call center experience

Communication skills

Empathy

Troubleshooting

Multi-tasking

Articulate ideas

Tools

Windows

MS Office

Job description

TEKsystems is seeking a Remote Customer Service Rep to handle member and provider calls with professionalism and courtesy. The role is a 3-month contract with potential conversion to permanent, and the pay rate is $16.50 per hour.

Training runs 9:00am–5:30pm EST for two weeks, with hours Mon–Fri, 8am–8pm EST, requiring flexible shifts. Work is fully remote from anywhere in the US, with a start date of December 7th.