Remote Member Experience Lead for Payor Products

CVS Health Corporation; Jackson (MS); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Bonus program

Equity awards

Comprehensive benefits

Job summary

CVS Health Corporation seeks a Sr. Manager, Member Experience to lead the execution of member experience initiatives across payor-focused products. You will partner with product, design, marketing, and communications to translate strategy into coordinated plans and communications.

This role may be remote or hybrid across the US, requiring strong project management, cross-functional collaboration, and a customer-centric approach. Benefits and equity programs are part of the package.

Qualifications

• 7+ years in customer/member/digital experience, or related leadership programs.
• Experience supporting healthcare/payor/digital product initiatives.
• Ability to translate experience direction into coordinated plans and execution.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication, including creating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through.
• Strong judgment and attention to detail in fast-moving cross-functional work.

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities.
• Partner with product, design, marketing, and communications to translate direction into coordinated plans and execution.
• Drive consistency in member-facing experiences, communications, and interaction patterns.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies.
• Develop recommendations for experience improvements and communication priorities.
• Support development of member-facing communications and journey materials in partnership with accountable teams.
• Track readiness and dependencies to ensure organized execution.
• Identify opportunities to improve how members understand and engage with products.
• Support broader product organization initiatives tied to experience quality and coordination.

Skills

Member experience

Cross-functional coordination

Project management

Written and verbal communication

Independent work

Attention to detail

Strategic thinking

Education

Bachelor's degree

Job description

CVS Health Corporation seeks a Sr. Manager, Member Experience to lead the execution of member experience initiatives across payor-focused products. You will partner with product, design, marketing, and communications to translate strategy into coordinated plans and communications.

This role may be remote or hybrid across the US, requiring strong project management, cross-functional collaboration, and a customer-centric approach. Benefits and equity programs are part of the package.