Senior Member Experience Lead, Payor Products

CVS Health Corporation; Washington (District of Columbia); Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to lead execution of member experience initiatives across payor-focused products.

The role collaborates with product, design, marketing and communications to translate strategy into coordinated plans and member communications, ensuring clear and consistent experiences. The position may be remote or hybrid anywhere in the US, reflecting candidate location and hub access.

Qualifications

• 7+ years in customer/member/digital experience or related leadership programs.
• Experience supporting healthcare/payor/digital product initiatives.
• Ability to translate experience direction into coordinated plans and execution.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently and manage multiple priorities.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Member experience

Cross-functional collaboration

Project management

Communication skills

Attention to detail

Independent work

Education

Bachelor's degree preferred

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to lead execution of member experience initiatives across payor-focused products.

The role collaborates with product, design, marketing and communications to translate strategy into coordinated plans and member communications, ensuring clear and consistent experiences. The position may be remote or hybrid anywhere in the US, reflecting candidate location and hub access.