Senior Experience Alignment Lead – Payor Products

CVS Health Corporation; Saint Paul (MN); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid time off

Job summary

CVS Health is seeking a Sr. Manager, Member Experience to support execution of member experience initiatives for payor-focused products.

You will partner with product, design, marketing, and communications to translate strategy into coordinated plans and customer communications, ensuring consistent experiences across products. This role may be remote or hybrid anywhere in the US, depending on location and hub access.

Qualifications

• 7+ years in customer or member experience and related fields.
• Experience in healthcare/payor digital products is a plus.
• Ability to translate experience direction into coordinated plans and communications.
• Experience working across product, design, marketing, and communications in a matrixed environment.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Skills

Customer experience

Member experience

Cross-functional collaboration

Product experience

Communication skills

Digital experience

Project management

Independent work

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Manager, Member Experience to support execution of member experience initiatives for payor-focused products.

You will partner with product, design, marketing, and communications to translate strategy into coordinated plans and customer communications, ensuring consistent experiences across products. This role may be remote or hybrid anywhere in the US, depending on location and hub access.