Senior Manager, Member Experience & Payor Products (Remote)

CVS Health Corporation; Dover (DE); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive and coordinate member-focused experience initiatives across payor-focused products. You will collaborate with product, design, marketing, and communications to translate strategy into actionable plans and communications.

The role may be remote or hybrid anywhere in the US depending on candidate location and hub commute. Strong written, verbal, and project management skills are essential.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or leadership programs.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product and member context.
• Support development of member-facing communications, journey materials, FAQs, and related resources with accountable teams.
• Track readiness, dependencies, and follow-up actions to ensure organized execution.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities.
• Support broader product organization initiatives tied to member experience quality and cross-functional coordination.

Skills

Customer experience management

Cross-functional collaboration

Project management

Communication skills

Independent work

Matrixed environment

Education

Bachelor's degree

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive and coordinate member-focused experience initiatives across payor-focused products. You will collaborate with product, design, marketing, and communications to translate strategy into actionable plans and communications.

The role may be remote or hybrid anywhere in the US depending on candidate location and hub commute. Strong written, verbal, and project management skills are essential.