Senior Manager, Member Experience – Payor Products Lead

CVS Health Corporation; Lansing (MI); Remote; USD 68,000 - 199,000; Full time

Job summary

CVS Health Corporation is seeking a Senior Manager, Member Experience to drive cross-functional programs translating experience strategy into coordinated plans and member-facing communications for payor-focused products.

The role partners with product, design, marketing, and communications to ensure clear, connected member experiences across journeys. Remote or hybrid in the US, the position emphasizes execution, prioritization, and stakeholder alignment.

Qualifications

• 7+ years in customer/member/digital experience or leadership programs with related experience.
• Experience supporting healthcare/payor/digital product initiatives.
• Ability to translate experience direction into coordinated plans and execution.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently with multiple priorities and drive follow-through.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Member experience

Healthcare/payor

Cross-functional collaboration

Communication skills

Project management

Independent work

Attention to detail

Education

Bachelor's degree preferred

Job description

CVS Health Corporation is seeking a Senior Manager, Member Experience to drive cross-functional programs translating experience strategy into coordinated plans and member-facing communications for payor-focused products.

The role partners with product, design, marketing, and communications to ensure clear, connected member experiences across journeys. Remote or hybrid in the US, the position emphasizes execution, prioritization, and stakeholder alignment.