Remote Member Experience Concierge

Better Life Partners; Boston (MA); Remote; USD 29,136 - 35,101; Full time

Benefits offered by this job

Competitive salary

Remote work options

Opportunities for community impact

Job summary

A healthcare organization is seeking a dedicated Member Services Associate to provide vital care and services. The role involves connecting members to care teams, scheduling services, and supporting members through their recovery journeys. Ideal candidates will have strong customer service skills, a high school diploma, and the ability to work well in a remote environment. Join us in making a difference in the lives of individuals seeking support and recovery from addiction.

Qualifications

• 3+ years of customer service experience.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and excellent time management.

Responsibilities

• Connect members to appropriate care teams.
• Schedule services and appointments reliably.
• Provide personalized support during recovery journeys.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Computer literacy

Bilingual ability

Education

High school diploma or GED

College degree (preferred)

Job description

A healthcare organization is seeking a dedicated Member Services Associate to provide vital care and services. The role involves connecting members to care teams, scheduling services, and supporting members through their recovery journeys. Ideal candidates will have strong customer service skills, a high school diploma, and the ability to work well in a remote environment. Join us in making a difference in the lives of individuals seeking support and recovery from addiction.