Remote Client Experience Specialist

Medxcel; Indianapolis (IN); In loco; USD 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A healthcare facilities management organization is seeking a remote Client Experience Coordinator. This role involves managing customer interactions and prioritizing service requests. Candidates must demonstrate strong customer service skills, effective communication, and the ability to work in a fast-paced environment. A high school diploma is required, with a preferred Bachelor's degree. Experience with Microsoft Office and case management systems is essential. This position is remote with a schedule including evenings and weekends.

Mansioni

• Manage internal and external customer interactions.
• Use telephony system to manage calls, emails, and voicemails.
• Determine priority and category for case management.
• Process emergency management requests.
• Ask questions to assess caller situations.

Conoscenze

Customer service skills

Active listening

Verbal communication

Written communication

Problem-solving

Attention to detail

Ability to work under stress

Formazione

High school diploma or equivalent

Bachelor Science Degree

Strumenti

Microsoft Office Suite

Case management system (e.g., ServiceNow, Salesforce)

Descrizione del lavoro

A healthcare facilities management organization is seeking a remote Client Experience Coordinator. This role involves managing customer interactions and prioritizing service requests. Candidates must demonstrate strong customer service skills, effective communication, and the ability to work in a fast-paced environment. A high school diploma is required, with a preferred Bachelor's degree. Experience with Microsoft Office and case management systems is essential. This position is remote with a schedule including evenings and weekends.