Remote Client Experience Specialist

Medxcel; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare facilities management organization is seeking a remote Client Experience Coordinator. This role involves managing customer interactions and prioritizing service requests. Candidates must demonstrate strong customer service skills, effective communication, and the ability to work in a fast-paced environment. A high school diploma is required, with a preferred Bachelor's degree. Experience with Microsoft Office and case management systems is essential. This position is remote with a schedule including evenings and weekends.

Responsibilities

• Manage internal and external customer interactions.
• Use telephony system to manage calls, emails, and voicemails.
• Determine priority and category for case management.
• Process emergency management requests.
• Ask questions to assess caller situations.

Skills

Customer service skills

Active listening

Verbal communication

Written communication

Problem-solving

Attention to detail

Ability to work under stress

Education

High school diploma or equivalent

Bachelor Science Degree

Tools

Microsoft Office Suite

Case management system (e.g., ServiceNow, Salesforce)

Job description

A healthcare facilities management organization is seeking a remote Client Experience Coordinator. This role involves managing customer interactions and prioritizing service requests. Candidates must demonstrate strong customer service skills, effective communication, and the ability to work in a fast-paced environment. A high school diploma is required, with a preferred Bachelor's degree. Experience with Microsoft Office and case management systems is essential. This position is remote with a schedule including evenings and weekends.